Safegas reviews and testimonials
Mrs Turnbull, Batley – 13 February 2018
“Steve came to sort out a problem we were having with a radiator, he went above and beyond and sorted problems we had been having for quite some time. He was interested in what we had to say and genuinely seems to care about his customers. Our home has never been so warm in years; I would like him to have the recognition he deserves, thank you so much Steve”
Mr Averyard, Morley, St Andrews Church – 2nd December 2018
I have had a maintenance contract with Safegas for my domestic heating and been more than impressed with their service for many years. So when I was instructed by the Church PCC to seek quotes for replacing the gas fired central heating boilers in our Church and community hall which were condemned I contacted Safegas, in addition to three other companies. Two of those companies failed to turn up, the other proved to be very expensive whereas Safegas made an appointment for a site visit.
I met up with Alan Bolton (Technical Director) who arrived promptly and talking with him gave me confidence that a good job would be done; he promised a quote with a few days and true to his word the quote came, the PCC accepted the quote and the go ahead was given. From arranging times and dates with Paul Wiseman (Service Support Manager), everything went smoothly right up to the completion of both jobs. John the Engineer and his Apprentice, Adam, were on site early each morning and at the end of the day a progress report was given verbally. They left both boilers locations clean, tidy and clear of rubbish; the gentlemen were at all times polite and helpful with the instructions for the boilers.
Everyone I dealt with was a credit to the company and I have no qualms about recommending Safegas to anyone.
Mr Wilkinson, Wakefield – 27th December 2017
The two lads who turned up to carry out the work for us were everything I would expect of Safegas; polite, clean and tidy both in appearance and in the way they went about the job which wasn’t as straight forward as envisaged. They worked in a highly professional manner and explained everything to us as they went along and also when they had completed the job.
Overall, I am extremely please with the work…I will certainly be recommending Safegas to anyone need in new services or wanting a service plan.
Mrs Harkins, Micklethwaite – 22nd December 2017
Safegas was recommended to me by a friend who spoke highly of the service he himself had received, I too was very impressed.
The opinions, advice, and explanations given, regarding the necessary work, were clear and precise (no hard sell) and the attitude of the engineers during the initially survey was patient and mannerly.
The team turned up, on every occasion, exactly when they said they would and their respect for my home was exemplary. Their manner throughout the entire process was both polite and professional.
I feel confident that I chose the right company to fit my new boiler and would be happy to recommend Safegas to my friends and family.
Mr Perrett, Cowthrope – 14th December 2017
I would like to congratulate you on employing such helpful and courteous staff who you sent to do our new boiler installation. They arrived on time, spent a long time making sure dust sheets were covering all carpets and then got on with the job that they completed within the day.
In 30 years, we have never had such polite and efficient workmen and I will recommend Safegas wherever possible. Also, they are the first workmen who have been able to relay the carpet in the lounge properly on the grippers.
Thank you once again for such an efficient job.
Miss Cooke, Wetherby – 13th December 2017
I was very pleased with Safegas’ service from my initial call regarding my new radiators, they fitted me in very quickly as my house was cold and I am so I am glad it was sorted before Christmas!
During the quote stage for the new radiators, I was kept very much informed and since then I have also decided to take out a maintenance plan with Safegas. When the engineers came to fit the radiators, they were in and out quickly which was fantastic since I had to go to work. They also put dust sheets down, cleaned up after themselves and disposed of the old radiators.
All in all, 10 out of 10 and I have and will continue to recommend Safegas.
Mrs Wildgoose Brammah, Rotherham – 19th November 2017
After contacting Safegas at 1pm today with no heating or hot water, they were here by 3.10pm and fixed the boiler. Thank you so much – so glad I have a Safegas maintenance plan!
Mr Eggleston, Harrogate – 15th November 2017
Safegas’ price quotation was very competitive and they came recommended by another church in the area; we would likewise highly recommend them…The engineers were very professional and pleasant; the work was completed within our timeframe and they also managed to optimise the very complicated, multi-area heating system we had, which by the way is currently working great.
Mr Pluck, Leeds LS15 – 13th Novemeber 2017
It seems the school of thought for the life of home boilers is around ten years, but not with the engineers at Safegas, without their expertise I would be on my third boiler by now. Safegas gave me a very competitive quote and an instillation date was arranged and the engineer called John would do the deed.
John quietly without mess started the instillation which took most of the day. Nothing was a trouble for John and the pipework was a vast improvement from the original instillation which now offered me space to install much need shelving. Once completed, John instructed us both on the workings of this new system and assured us that he would return if we had any questions. John is rated a 10 in our books for all the work he did on the day and was such a lovely person to boot.
Safegas has also instigated a reduction on our monthly maintenance contract that over a ten year period amounts to nearly a quarter of the cost of the instillation…..Wow.
Mr MacDougall, Rawdon – 8th November 2017
The engineers who carried out my boiler replacement were extremely competent, experienced and knowledgeable. I must say that it was a first class installation. The process from quote through to installation was extremely easy and efficient and as such I will definitely recommend Safegas to my friends
Mr Moreland, Wakefield -2nd October 2017
The whole installation team was very thorough and got on with the job. Adam explained the process in detail and so I would say that he was brilliant. It is good to have the support of such a great company!
Mr Moorhouse, Leeds -1st October 2017
All members of staff were knowledgeable, helpful, pleasant, and punctual; also, we’re glad to say that the boiler is working well.
Mr Coaker, Leeds – 21st September 2017
I was very happy, the installer fixed my Nest central heating system very quickly and at a reasonable price; he was very knowledgeable and pleasant to talk to. As such, I would recommend Safegas.
Mr Fisher, Wetherby – 25th July 2017
Always prompt, friendly and efficient service, both Admin and on site at a fair price.
Mr Woodhead, Harrogate – 20th July 2017
I would recommend Safegas because they are a local company with their own staff, and they offer a great guarantee and maintenance cover.
Mrs Trivunovic, Leeds – 15th July 2017
Once again I am writing to thank you for a job well done! Please pass on thanks to John Bromley who came yesterday (11/07) to fit a new boiler, which resulted after Nick Morrisroe came to service our old boiler and was unable to do so due to a problem.
Who ever is in charge of enlisting staff must have a built in radar as every young engineer who has been here has been polite, efficient and cheerful. Not forgetting the ladies, (Ruth Hughes in particular), on the telephone.
John worked so hard yesterday and completed the job by the end of the day. Thank you!
Mr Seed, Harrogate – 11th July 2017
Solid, reliable job from concept to completion.
Mrs England, Leeds – 6th July 2017
Have always received excellent service and I would not hesitate to recommend Safegas.
Mrs Tunstall, Wakefield – 6th July 2017
All of the engineers who have been involved have always followed things through to a more than satisfactory conclusion.
Mr Metcalf, Leeds – 5th July 2017
Pleasant sales team, not pushy at all with prompt, friendly engineers.
Mrs Kovacs, Harrogate – 5th July 2017
Very good quality job done at a very good price!
Mrs Roberts, Leeds – 20th June 2017
I would recommend Safegas for the quality of their work and helpfulness of the experienced gas engineers. Plus they offer an affordable aftercare plan.
Mr Matthewman, Harrogate – 19th June 2017
Just a great experience from start to finish, a ‘Ronseal job!’ Very rare to find.
Mr Campbell, Hathersedge – 28th June 2017
John and Adam were consummate professionals throughout. There was as little disruption as possible. They left the house clean and tidy after the event.
Everything was explained well and any questions were answered in detail.
We’re extremely happy with both the fitters and Safegas as a whole – all phone calls have been answered quickly and everyone we’ve been in contact with has been a pleasure to deal with.
Please pass my thanks on to everyone involved, including yourself for arranging things and honouring the quote after a gap of three months from quote to installation.
Please do let me know if there’s a particular review site that you’d like me to post some positive feedback to!
Mr Dick, Wetherby – 26th June 2017
I would recommend Safegas due to their level of service to the customers. I have been with Safegas for years and have no complaints.
Mr & Mrs Moore, Wetherby – 21st June 2017
Our installer Ryan was very capable, hardworking and friendly. Excellent! Sales office was also very helpful.
Mr Tracey, Wetherby – 18th June 2017
Made the whole process easy with no complications.
Mr & Mrs Goodman, Leeds – 14th June 2017
I would recommend Safegas for the 5* ratings alone and the fluent and communicative skills of the engineers, together with their considerate and conscientious approach.
Mr Howlett, Knaresborough – 9th June 2017
Many thanks for this and a really fantastic, friendly, efficient service. It was a pleasure dealing with your company and I will definitely be using your services in the future.
Mr Wagstaff, Leeds – 7th June 2017
Fitted in a day, the engineers were excellent and very efficient. I would naturally recommend this company.
Mr Richards, Barnsley – 3rd June 2017
Always totally reliable and punctual. Work done is totally reliable in every aspect.
Mrs Robertshaw, Harrogate – 25th May 2017
Brilliant, accommodating staff. Very punctual and good communication.
Mr & Mrs Holt, Tadcaster – 20th May 2017
Very quick to carry out work. Two very nice young men who never stopped working all the time they were at my house. Communication with the office was excellent.
Mr Brownlee, Wetherby – 7th April 2017
Please thank your install team of John and Jake and then Adam and Tom who were efficient, courteous and obviously capable and a pleasure to have around.
Mr Webster, Leeds – 1st April 2017
Ryan and Liam were absolutely marvellous. You must be happy to have staff like this, efficient beyond belief!
Mr Best, Leeds – 31st March 2017
Very impressed with courtesy and politeness and willingness to explain issues or problems.
Mr Rochford, Leeds – 14th March 2017
Very efficient and speedy from first contact to final installation.
Mrs Dawson, Harrogate – 9th March 2017
Got the job done and good communication throughout.
Mr & Mrs Laverick, Leeds – 2nd March 2017
Staff are pleasant on the phone and in person and seem eager to please and be helpful. The director who visited to advise and give a quotation fully explained things to us, which we appreciated. The engineer was obviously highly skilled and experienced.
Mr Dallas, Harrogate – 24th February 2017
I have been with Safegas for several years and have found them excellent. Servicing and repairs have always been done promptly.
Mr & Mrs Purdy, Chesterfield – 16th February 2017
We’ve been with Safegas for a long time, whenever we had problems and had to call out help we’ve always had someone come within a couple of hours or days if busy. Everyone is very friendly.
Mr Ball, Leeds – 2nd February 2017
A swift response to the first call. Very satisfied with the engineers Adam, Tom and later Daniel. The job was completed with minimum disruption.
Mr & Mrs Lea, Harrogate – 13th January 2017
The initial enquiry was dealt with very quickly and the boiler was installed two days after the quotation. The engineer worked quietly and efficiently. Thank you.
Mrs Morris, Batley – 12th January 2017
My grandma Audrey Brook had her new boiler installed by you yesterday after I had referred your company to her (we have your 5* plan in place for both our house and our tenanted property).
I just wanted to pass on my thanks to the lads who did the install, and also to Alan who first came out – my grandma is nearly 80, quite deaf and very recently bereaved so she is having a tough time at present. They were so patient with her, even sorting her TV out when it wouldn’t work properly, and that means an awful lot – especially in a world where so many people don’t seem to have time for the elderly.
Thank you once again – I will be in touch soon to arrange her 5* policy for the boiler.
Mr Milhinch, Leeds – 2nd January 2017
Comprehensive package of installation and ongoing support. We felt we were and would continue to be in safe hands.
Mr Colledge, Leeds – 6th December 2016
Engineers and staff have all been friendly, efficient and helpful. Nothing was ever too much trouble. Thank you.
Mr Sissons, Sherburn-In-Elmet – 28th December 2016
The team were prompt and came when we contacted them for any issues we had.
Mrs Gomersall, Leeds – 22nd December 2016
A job well done!! A professional company that we dealt with,
Mr Taylor, Leeds – 19th November 2016
Good service, friendly staff, on time appointments and very good value!
Mrs Booth, Huddersfield – 19th November 2016
Good job done at a very competitive price. The workmen arrived on time, explained everything clearly and there was no mess left behind.
Mr Burdett, Leeds – 15th November 2016
The Safegas engineer was very polite and their office receptionists were also very polite.
Mr Turner, Wetherby – 10th November 2016
Local company and carried out the job on time, the engineer Ryan was polite and I hardly knew he was there!
Mr Monaghan, Wetherby – 4th November 2016
Work done efficiently and the job was completed to time, with minimum of fuss!
Mrs Worth, Leeds – 3rd November 2016
I must say that the two young men who fixed the new boiler for us were excellent. They were good workmen and treated us in a very kind and sympathetic manner. I would certainly recommend them.
Mr Hare, Wetherby – 26th October 2016
Very professional staff at all levels. The two gas engineers were especially good!
Mr & Mrs Hustwit, Shadwell, Leeds – 17th October 2016
We just wanted to thank you and all the team for the work you have done for us. We have been so impressed with each and every one of the people we have dealt with, from the engineers who have called, to the ladies on the phone. Your customer service is excellent. Every step of the way we have received friendly, prompt attention.
In this modern world we have rarely experiencedthe efficiency that we have encountered with Safegas and we have felt that the customer is valued. We thank you for a job well done and we will continue to come to you and recommend you to friends.
Mrs Whiteley, Sheffield – 3rd October 2016
Late on 25th September, I was surprised to find that there was a fault in with my Worcester Bosch boiler, neither the central heating nor the hot water system was working. I rang the telephone number for Safegas, and although late on a Sunday night, I was able to speak to someone who also contacted an engineer.
After midnight the engineer rang and re-assured me that I had taken the correct appropriate steps and all was safe. The next morning I received an early phone call to say that someone would come that same afternoon. An engineer did, and the boiler is back in working order.
I just write to express appreciation of the fact that Safegas’ 24 hour service did come into action, which I found very re-assuring and helpful.
Mr & Mrs Davison, Bardsey – 26th September 2016
Pleasant experience from start to finish, thorough and methodical. Good onsite liaison with the engineer Ryan.
Mrs Ellison, Leeds – 26th September 2016
Staff are always very polite and pleasant and they were very clean and tidy.
Mr. Knewell, Moortown Baptist Church – 18th September 2016
All Safegas’ staff were courteous, took the time to answer questions fully. They were friendly but business like and worked to a high standard. We have felt included at every stage and are very pleased with the work.
(Installation of 3 commercial Vaillant Ecotec 65 Kw boilers, with a Plate heat exchanger to the existing heating system. Installation of 3 heating zones/controls).
Mr. Gladman, Leeds – 17th September 2016
Personable and knowledgeable staff. Worked very quickly and always kept us informed.
Mr & Mrs Smith, Leeds – 4th September 2016
True to their word. A very professional company with a brilliant work ethic, everything we expected and more. Many thanks.
Mr & Mrs Sutcliffe, Wakefield – 30th August 2016
We were customers of the gas board before joining Safegas many years ago. This was the best move we have ever made, as a retired engineer I rest my case. Thanks Safegas.
Mr & Mrs Calvert, Doncaster – 27th August 2016
We’ve never had a problem with Safegas in the last 15 years or so! They’re always just a phone call away.
Mr Campbell, Ripon – 10th August 2016
Very polite, helpful staff. Good customer service and good all around.
Mr & Mrs Lane, Harrogate – 1st August 2016
We were impressed with the thoroughness of the engineer who came to give us information and the estimate.
Mr. Asquith, Crossgates, Leeds – 29th July 2016
Thank you for all your help with the Boiler and The Nest Installation, everything in and working perfectly. Very impressed with the service and all the Engineers that have been out to install. A huge thank you from me for your help support and guidance.
Mrs Tipping Sherburn, Leeds – 27th July 2016
Excellent job, completed on time by polite and professional engineers.
Johnson, Moortown, Leeds – 18th July 2016
Boiler replacement was carried out professionally and with a minimum of disruption.
Mr Watson, Harrogate – 3rd July 2016
Helpful from start to finish, pleasant staff and fast, clean installation. Very efficient!
Mrs Kennedy, Wakefield – 20th May 2016
“I have been a customer for 20 years, good prompt service has always been provided. They were competitive with other quotes and flexible, I would always recommend Safegas.”
Mr Smith, Leeds – 17th May 2016
“After many years of excellent maintenance by Safegas and the brilliantly, skilled workmanship demonstrated by your engineers Adam and Callum in the installation of my new boiler, I would not hesitate to recommend Safegas.”
Mr & Mrs White, Wetherby – 09th May 2016
“Many thanks for the work you have just completed for us.
We would very much like you to pass on our thanks to John, Matthew and Ryan for the way they carried out the work. They were all very pleasant to have around and always polite, helpful and re-assuring. It is now a great relief to have got rid of the potential underfloor problem.”
Mr & Mrs Jeffrey, Leeds – 18th February 2016
“Thank you very much for your swift response to a problem with our heating system on Tuesday. I rang around 5.45p.m. and your engineer had called round and fixed the problem by 7.00 p.m! This is exceptional service. Your engineer was very efficient, helpful and pleasant and we were very grateful to have the problem solved so quickly.”
Mr Jesty, Leeds – 10th February 2016
“I have been very pleased with the work under taken by your technicians, and the manner in which it was done.”
Mr Garfit, Harrogate – 19th January 2016
“Everything went according to plan, from the first visit to assess the job, communication with the Safegas office and above all the installers John and Matt who left the house and nobody would have known they’d been. Clean, Excellent.”
Mr Peuleve, Wetherby – 18th January 2016
“I am writing to say how impressed I was this morning, with the service response I received from the Wetherby branch of Safegas. Your engineer Daniel was knowledgeable, competent, and seemed to quickly solve the problem that was causing my boiler to malfunction.
To ring at 8.30 and have Daniel on site and sorting things out at 11.45 was first class service especially as I had a important deadline I could not miss – it is service you very rarely see nowadays.
After this experience I have no hesitation recommending your company to my friends and acquaintances.”
Mr Flanagan, York – 16th December 2015
“Excellent service from start to finish, very impressed with Safegas.”
Mrs J. Johnson-Boldy, Fairburn – 8th December 2015
“Very efficient sercice, engineers and office staff very helpful.”
Mrs Lafferty, Leeds – 3rd December 2015
“Brilliant service, easy process, not one hitch. Very polite, competent and tidy engineers. Textbook!”
Mr Barnfield, Chapel Allerton Methodist Church – December 2015
“I Just wanted to say a huge thank you on behalf of Chapel Allerton Methodist Church to your very efficient and friendly team who carried out the installation of our new boiler over the last few days.
John gave us a very helpful run through of the workings of the boiler and time clock yesterday.”
(Installation of a commercial Vaillant Ecotec 65 Kw boiler with a plate heat exchanger to the existing heating system, replacement thermostatic radiator valves were fitted along with new heating programmer).
Mrs Lowe, Langwith – 4th November 2015
“Many thanks for a great job on the installation. John and Matt were highly professional and friendly and communicated well throughout the process – I felt more than happy to leave them in the house unattended and with the keys.”
Mr Marsden, Boston Spa – 15th September 2015
“I am writing following the recent installation of my new Worcester Bosch 38cdi classic boiler. The installation team was Ryan and Nick and I want to say how pleased I was with the service they provided. They were prompt, knowledgeable, efficient, clean working and polite.
My confidence levels were high from the start of the work, and my faith was not misplaced. The team worked hard all day and took care with every aspect of the work, seeking my permission whenever needed and delivering exactly what Alan Bolton and I agreed.
Thank you again, your team made what could, to me, have been a messy and difficult job, appear straightforward. Please pass on my thanks to Ryan and Nick!”
Mr Bullock – 27th February 2015
“On Tuesday 3rd February my boiler packed up (in the depth of winter would you believe), so I phoned up Safegas in Wetherby. Within a few hours an engineer came round to assess the problem. As a result of his findings I decided on a replacement.
When would it be installed? Thursday 5th February at 8:30am! I couldn’t believe my ears!
From Tuesday morning to Thursday afternoon – 48 hours – I was back in business with heating and hot water.
How’s that for service? With service like this, how could I, or you, possibly think of going elsewhere?
Safegas, I give you full marks… 100%.”
Mr Rogers, Leeds – 5th September 2014
“I have been using Safegas for a number of years for my boiler and central heating cover. Their prices are very good, the service is excellent and their workmanship is second to none in the Leeds area”.
Mr Stead, Leeds – 23rd June 2014
“Upon having problems with my central heating/hot water I contacted Safegas as I have a maintenance service contract with them. The problem appeared to be more of an age issue with the boiler, and a couple of engineers visited to try various “fixes”. Each engineer explained what they had done, and they could not have been more helpful or pleasant.
At no point along the way did anyone from Safegas try and encourage me to buy a new boiler! I am a long-standing customer of this firm, and hope to be so for many years to come. WELL DONE SAFEGAS: EXCELLENT!!”
Mr Peters, Leeds – 26th May 2014
“We’ve been with Safegas for nearly 20 years. Throughout they have remained competitive on price and the service has always been of a high standard. With our old boiler we had call-outs from time to time. Safegas came quickly and their reliable engineers sorted out the problems.
Two years ago we had Safegas round to advise on a new boiler. They explained the options clearly and their quote was the best – including a reduction in the annual protection cover. They did the work without delay – fitting in very amicably with last minute changes in our availability. The new boiler has saved us money and there have been no problems.
At the last annual service the engineer was very tidy and gave useful advice about cleaning the chimney above our gas fire. Very happy to recommend Safegas!”
Mr Etherington, Leeds – 18th March 2014
“We called a heating engineer to carry out planned annual maintenance on our boiler. The communication between ourselves, the office and the engineer was excellent and the work was carried out in a very professional manner. I haveno hesitation at all in recommending Safegas Wetherby”.
Mr Bradley, Leeds – 25th February 2014
“I asked Safegas to quote for a new Worcester Bosch boiler as my old Baxi was on on its last legs. Their quote was considerably less than British Gas for exactly the same boiler and after sales cover, and once I accepted the quote I had the boiler installed within 1 week.
The sales team were easy to deal with and not in the least bit pushy, and the installation team was professional, on time and tidy. A pleasure from start to finish and I would recommend Safegas to anyone”.
Mr & Mrs Levy, Leeds – 4th January 2014
“We have used Safegas to maintain our boiler for a number of years now and have always been impressed with their service. When our old boiler finally expired, Safegas stepped in with an outstanding level of service, advice, consultation and aftercare. We were supported every step of the way with phone calls and home visits and there was no pushiness in terms of pressure to sign on the dotted line.
The installation team (Adam and Matt), were a pleasure to work with; professional, efficient and tidy. We would not hesitate to recommend this firm – they are great.”