Privacy Policy

General

Welcome to www.safegas.co.uk (the “Website”). We are Safegas Limited, a company registered in England under registered number 03061492 (“Safegas”, “we”, “our” or “us”). Our registered office is at Gemini House, Sandbeck Way, Wetherby, West Yorkshire LS22 7DN.

“You” and “your” means you as user of the Website for whatever purpose.

We are committed to ensuring that your privacy is protected. This privacy policy (“Privacy Policy”) supplements the Terms of Use, and is intended to inform you how we gather and use information about you when you use the Website.

Should we ask you to provide certain information by which you can be identified when using the Website, and then you can be assured that it will only be used in accordance with this Privacy Policy and the Data Protection Act 1998.

 

Changes to the Agreement

We may from time to time make changes to the terms of the Privacy Policy. Please review the Privacy Policy from time to time to ensure that you are aware of any changes made by us. If you do not agree to such changes, you should not use the Website.

 

What information we collect

To enable us or our Approved Engineers to effectively deliver products and services that you request we may need to collect items of personal information from you. We collect information in two ways: (1) through information you give us; and (2) information we collect from your use of the Website.

When you are asked to provide such information, it may be done online via the Website, manually in paper form or on the telephone directly with one of our customer service team. Here are some types of personal information that we may ask for:

  • Name
  • Contact information (including others linked to your account e.g Next of Kin or key contact) including, telephone number, address, e-mail address
  • Property type
  • Boiler details
  • Other information relevant to quotes, customer surveys, offers and competitions.
  • Vulnerability information – information that allows us to determine if you are in a vulnerable situation, including health and disability information.
  • Payment information – Bank account number and sort code.
  • Account history – records of products and services which you have purchased.
  • Records of your discussions/contact with our customer services team – When you share your thoughts ask questions or make a complaint we may make a record of this. This often includes your contact through, for example, social media networks, webchats and emails.
  • Advertising and Direct marketing preferences – information regarding how you want us to communicate with you, how you reacted and/or interact with any direct marketing or advertising communications directed to you and your business, including any requests for these communications to stop.

 

You are not required to provide Safegas with any of the information listed above, however, if you do not provide such information this may restrict your ability to purchase our products or services or the functionality of our products or services may be reduced.

 

Information we collect from your use of the Website

We use cookies on the Website. For further information please see our Cookies Policy.

 

How we use the information we collect

We use the information that we collect for a number of reasons but mainly:

  1. to ensure that the content of the Website is presented in the most effective manner for you and the device that you are viewing the Website on;
  2. to identify and contact you about products, services and special offers for which you may be eligible and/or we feel you would be interested in;
  3. to deal with any applications/requests for quotes for products, information and/or services that you make (which may include contacting you about them);
  4. to notify you about any changes to products or services on the Website;
  5. to carry out research, training and/or statistical analysis, which may require us to pass your information to our group companies (where applicable), our franchisor and franchisor’s group companies, and to members of our franchise network;
  6. to contact you to participate in one of our customer satisfaction surveys; and
  7. to, where appropriate, send you promotional information about us and/or about third parties that we think you may find interesting.

We may pass your information to other specially selected third parties but mainly:

  1.     if we are under a duty to disclose or share personal information to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies, governmental departments and organisations for fraud protection and credit risk reduction.

We will not share your details with any organisation or persons without your prior permission except as set out in the conditions above or as you have consented to (via either opt in or opt out).

We will take all reasonable steps to ensure your personal information is held in strict accordance with our Privacy Policy.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may contain links to enable you to visit other websites. You should note that we do not have any control over other websites, and are not responsible for the protection and privacy of any information that you provide whilst visiting such websites. You should exercise caution when using any other website, including websites that have a link on the Website, and you should look at the privacy policy applicable to the website in question before proceeding as this Privacy Policy will not apply.

 

Controlling your personal information

You have the right, at any time, to ask us not to process your personal information for marketing purposes by emailing us or writing to:

Data Protection Officer
Safegas Limited
Gemini House
Sandbeck Way
Wetherby
West Yorkshire
LS22 7PN

 

Requesting access to/amending your Personal Information

If you wish to enquire about gaining access to and/or amending the personal information we hold about you or if you have any questions relating to our Privacy Policy please email us or write to us at the following address:

Data Protection Officer
Safegas Limited
Gemini House
Sandbeck Way
Wetherby
West Yorkshire
LS22 7PN

 

The amendment to your personal information is freely available although we may require proof of your identity. On receipt of such proof we will provide you with a readable copy of the personal information that we hold within 30 days. We reserve the right to refuse to provide copies of personal information but will give reasons for our refusal.

If you wish your information to be removed from our systems or believe that any personal information we hold on you is incorrect or incomplete, please email or write to our Data Protection Officer at the above address. We will promptly correct any information found to be incorrect.

 

Where we store your information

The information that we collect from you may be transferred to, processed and stored at a destination outside the European Economic Area (“EEA”). By submitting your personal information, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

 

 

Sources we collect your information from

  • Directly from you: When you purchase a product or service from us, submit information via our website or complete any Safegas related documents, enter our competitions and promotions, make a compliant, exercise your stator rights, contacts us via phone, email or communicate with us in any other way.
  • Our website
  • Our Heating engineers: May provide information about your boiler, central heating system and other appliances.
  • Linked people to your account: Bill payers, next of kin others who you have given permission for us to receive your details from
  • Government and regulators: Information about the complaints they receive.

 

 

Who we share your information with

  • In-house advertising and direct marketing
  • Hitachi Capital – If you decide to use our finance options.

Hitachi Capital Consumer Finance

2 Apex View

Leeds

LS11 9BH

0344 375 5500

  • Appliance manufacturers – for example, we will share some of your information with the manufacturer of your new boiler so that your boiler can be registered.
  • Government or regulators – Information Commissioner’s office (ICO); Office of Gas and Electricity Markets (Ofgem); Financial Conduct Authority (FCA)

 

Direct Marketing

From time to time, we may contact you via email, SMS, post or telephone about products and services we believe may be of interest to you. We aim to respect your marketing preferences at all times and we hope that our marketing only enhances the relationship Safegas has with you.

However, if you find that you no longer want to receive marketing messages from us then email accounts@safegas.co.uk, call 01937 588181 or write to us Data Protection Officer, Safegas Limited, Gemini House, Sandbeck Way, Wetherby, LS22 7DN.

 

How long we keep your personal data for

We will keep your personal data for as long as necessary in order to achieve the processing purposes.