Warm Home Discount Scheme

The Warm Home Discount scheme is an initiative in the UK involving the government and electricity suppliers working together to help offer extra support to approximately two million of the UK’s most vulnerable customers, by providing rebates on electricity bills in households across England, Scotland and Wales to help those who are struggling to afford their energy.

For Winter 2016/17, eligible candidates will receive a one off payment of £140.

Funded in the same way as the Energy Companies Obligation (ECO), by energy suppliers, there are four elements to this scheme:

Core group of pensioners on low incomes

The most vulnerable group of customers, you may qualify for this energy discount if on 10 July 2016 (the qualifying date) you are the named account holder or partner and:

  • Your electricity supplier was part of the scheme.
  • Receive only the Guarantee Credit element of Pension Credit (without receiving the Savings Credit)
  • Receive the Guarantee Credit element of Pension Credit as well as the Savings Credit.

If you do not get the Guarantee Credit element of Pension Credit but are on a low income or receive certain means-tested benefits you may be able to apply directly to your electricity supplier and they will decide whether you are eligible for the Warm Home Discount.

Broader group of ‘at risk’ energy customers

Suitable for those:

  • On low incomes
  • With young children
  • With disabilities
  • With a long-term illness

Participating electricity suppliers determine their criteria for eligibility, which are then approved by Ofgem. If you do not

Legacy spend

Energy suppliers can continue to provide support through discounted/social tariffs and rebates.

Industry initiatives

There are a number of energy supplier-funded programmes and partnerships that assist those in or at risk of fuel poverty by providing benefit entitlement checks, debt advice and energy efficiency measures.

If you do not receive a letter and believe you qualify, for more information on the Warm Home Discount visit gov.uk or ring the Warm Home Discount Scheme helpline on 0845 603 9439 (Monday to Friday, 8.30am to 4.30pm).

If you live in Northern Ireland you can apply for the Warm Homes Scheme.

Information and other materials on this website are not intended to constitute professional advice and should not be relied upon. Please see our Terms of Use for further details.

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